TERMS OF SERVICE

You agree to these terms when you use proclanhosting.com services. By accessing or using any part of our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.

These terms constitute a legally binding contract between you and ProClanHosting. They apply to all users — visitors, registered accounts, and paying customers. If you are accepting on behalf of a gaming clan, team, or organization, you represent that you have authority to bind that entity.

If you do not agree to these terms, do not use our services.

ProClanHosting provides competitive game server hosting infrastructure on demand. This includes virtual and dedicated server provisioning, DDoS protection, network connectivity, and related management tools accessible via our dashboard.

Our platform is built for competitive gaming — low-latency networking, anti-DDoS protection, and high-frequency hardware. Service specifications, resource allocations, and supported games are detailed on our website and in the client portal. We may update, modify, or discontinue features with reasonable notice.

ProClanHosting does not guarantee compatibility with all game mods, plugins, or custom configurations. Verify compatibility before deployment.

Provide valid credentials. You're responsible for account security. Keep your password confidential and notify us immediately of any unauthorized access.

You must provide accurate information and keep it up to date. Enable two-factor authentication where available. Accounts may not be shared, sold, or transferred without prior written consent from ProClanHosting.

All activity under your account is your responsibility. ProClanHosting is not liable for losses arising from unauthorized access caused by your failure to secure credentials. We reserve the right to suspend compromised accounts to protect your data.

You agree not to use ProClanHosting infrastructure for any unlawful or abusive purpose. Prohibited activities include:

• Launching DDoS attacks or participating in botnets from our servers
• Hosting or distributing illegal content, malware, or phishing materials
• Distributing game cheats, exploits, hacked clients, or doxing tools
• Using servers to harass, threaten, or target other players or communities
• Cryptocurrency mining without explicit prior authorization
• Port scanning, network probing, or brute-force attacks on third-party systems
• Running non-game workloads on game server plans without approval
• Deliberately destabilizing shared infrastructure through resource abuse

Zero tolerance. Violations result in immediate suspension without notice. Repeated offenses lead to permanent termination.

99.99% uptime SLA. Service credits issued automatically for failures exceeding SLA. Credits are applied to your next billing cycle proportionally to the duration of the outage.

Credit tiers: 99.9%–99.99% uptime = 10% credit; 99.0%–99.9% = 25% credit; below 99.0% = 50% credit. Maximum credit: 50% of monthly fees for the affected service. Credits are non-refundable and applied as account balance. Submit requests within 30 days.

Scheduled maintenance is communicated at least 48 hours in advance and excluded from uptime calculations. This SLA does not cover disruptions caused by customer actions, force majeure, third-party failures, or attacks exceeding mitigation capacity.

Monthly cycle. USD. Auto-renewal. Cancel anytime before next cycle. All prices are exclusive of applicable taxes unless stated otherwise.

Payment is due within 14 days of invoice. Overdue accounts accrue interest at 1.5% per month or the legal maximum, whichever is lower. Services are suspended after 7 days of non-payment. Data may be deleted after 30 days of non-payment.

Price changes are communicated 30 days in advance and apply at the next billing cycle. Prorated refunds are available for unused time on cancelled services. You are responsible for all applicable taxes and duties.

Stored in European data centers. GDPR compliant. Encrypted in transit and at rest. You retain full ownership of all data stored on our infrastructure.

ProClanHosting acts as data processor; you are the data controller. We process data only per your instructions and do not sell, share, or use your data for advertising. A Data Processing Agreement (DPA) is available on request.

We implement AES-256 encryption at rest and TLS 1.3 in transit. Regular security audits are conducted. Data breach notifications are issued within 72 hours per GDPR. You may exercise your data rights — access, rectification, erasure, portability — at any time.

The ProClanHosting platform, dashboard, APIs, documentation, and all associated branding are the exclusive property of ProClanHosting or its licensors, protected by intellectual property laws.

You retain all rights to your game server data, configurations, and custom content. You grant ProClanHosting a limited license to host and process your content solely to deliver the contracted services. This license terminates when your account is closed.

Game titles, logos, and assets belong to their respective publishers. You may not reverse-engineer, decompile, or extract source code from ProClanHosting proprietary software.

Capped at 3 months of fees paid. ProClanHosting shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.

This includes lost profits, lost data, game progress, match results, business interruption, or reputational harm. ProClanHosting is not liable for failures caused by force majeure, third-party disruptions, or customer-initiated actions.

We strongly recommend maintaining your own backups. This limitation applies to the fullest extent permitted by the laws of the Netherlands.

You agree to indemnify and hold harmless ProClanHosting, its officers, employees, and affiliates from any claims, damages, or expenses (including legal fees) arising from:

• Your use of ProClanHosting services or activity under your account
• Your breach of these terms or any applicable law
• Infringement of third-party or game publisher intellectual property rights
• Content hosted or distributed through your game servers
• Actions of players on servers you operate

This obligation survives termination of these terms.

Instant from dashboard. Data retained 14 days post-cancellation. After the retention period, all data is permanently and irreversibly deleted from our systems.

ProClanHosting may terminate services immediately for material breaches of these terms, including acceptable use violations. For standard cancellations, either party may terminate with 30 days' written notice.

Outstanding invoices remain due after termination. Provisions that by their nature should survive — including liability, indemnification, and intellectual property — continue in effect.

Disputes are first resolved through good-faith negotiation. Either party may initiate by written notice. If unresolved within 30 days, the matter may be escalated to mediation in the Netherlands with costs shared equally.

If mediation fails within 60 days, either party may pursue formal proceedings in the competent courts of the Netherlands.

ProClanHosting may update these terms at any time. Changes are posted here with an updated date. Material changes are communicated at least 30 days in advance via email.

Continued use after modifications constitutes acceptance. If you disagree, discontinue use before they take effect.

Netherlands. These terms are governed by Dutch law. Any disputes shall be resolved in the competent courts of the Netherlands.

If any provision is found unenforceable, it shall be enforced to the maximum extent permissible; remaining provisions stay in full force. Failure to enforce a right does not waive it.

Questions about these terms? Reach out. We respond within two business days.

[email protected]